Title VI

Title VI is a section of the Civil Rights Act of 1964 requiring that “No person in the United States shall on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

If you believe that you have received discriminatory treatment by GNHTD, on the basis of your race, color or national origin, you have the right to file a complaint with the GNHTD, Title VI Officer. For more information, call (203) 288-6643.

Titulo VI

Título VI es una sección de la ley de derechos civiles de 1964 que requieren que “ninguna persona en los Estados Unidos será por motivos de raza, color u origen nacional, excluida de la participación en, negarán los beneficios de o someterse a discriminar bajo cualquier programa o actividad que reciba asistencia financiera federal.”

Si usted cree que ha recibido un trato discriminatorio por GNHTD, en base a su raza, color u origen nacional, usted tiene el derecho de presentar una queja con el Coordinador de título VI, GNHTD. Para obtener más información, llame al (203) 288-6643.

Title VI Complaint Procedure

In order to comply with 49 CFR Section 21.9 (b), the following complaint procedure will be followed by GNHTD in the event that any person believes that he or she, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin with regard to:

  • The availability and equitable distribution of transit services and benefits.

  • The level and quality of transit services that is sufficient to provide equal access and mobility for any person.

  • The opportunity to participate in the transit planning and decision making processes.

  • The right to fair decisions on the location of transit services and facilities.

The complaint will be made in writing to GNHTD's Title VI Officer and will include all information relevant to a determination of discrimination. A complaint must be filed within 180 days after the alleged discrimination. In cases where the complainant is unable or incapable of providing a written statement, The Title VI Officer will assist the person, if necessary, in converting verbal complaints to writing by interviewing the complainant. The complainant or her/his representative will sign all complaints.

After review of the complaint, which will include, but not be limited to, interviewing all appropriate GNHTD personnel, the complainant and a review of GNHTD policies and service standards, The Title VI Officer will make a determination of discrimination. If it is found that discrimination did not occur, the complainant will be notified in writing and the procedure will be terminated. Notification will occur within ten (10) days of the original submission of the complaint. At that time the complainant will be advised of their right to challenge the decision of The Title VI Officer by submitting a written request for a hearing before The GNHTD Administrator within five (5) days of the receipt of the determination.

If after The Title VI Officer's review of the complaint, it is found that discrimination may have occurred, a formal hearing will be held before The Administrator. The claimant will be notified of this determination within ten (10) days of the submission of the complaint. The hearing will occur within five (5) days and will be attended by The Administrator, The Title VI Officer, the complainant and appropriate GNHTD personnel. Following the hearing The Administrator will make a final determination. The complainant will be notified of this determination in writing within ten (10) days of the hearing. If justified, appropriate remedial action will be taken. The Administrator's decision will be considered final at the GNHTD level.

If The Administrator finds that discrimination did not occur, the complainant will be notified of that disposition and will advise the complainant of their right to submit their complaint to the Federal Transit Administration for further investigation.

This complaint procedure will be made available to members of the public upon request. Provisions will be made for persons with Limited English Proficiency (LEP).

To request additional information on GNHTD's non-discrimination obligations or to file a Title VI complaint, please submit your request or complaint in writing to:

Title VI Officer

840 Sherman Avenue
Hamden, CT 06514

A complaint form can be obtained here.

Division of Contract Compliance
Title VI Coordinator
Connecticut Department of Transportation

2800 Berlin Turnpike
Newington, CT 06111

Federal Transit Administration (FTA) Title VI complaints may be filed directly to:
Office of Civil Rights
Title VI Program Coordinator
Federal Transit Administration

East Building, 5th Floor, TCR
1200 New Jersey Avenue, SE
Washington, DC 20590

Title VI Plan

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