Basic Service
The GNHTD ADA Paratransit Program provides door-to-door transportation to any certified individual who is unable to use the fixed route bus service due to permanent or temporary disabilities. |
What Is The Fare?
The fare is twice the cost of the fixed route fare, currently $2.50 per one way trip. Children under 4 & Personal Care Attendants ride free.
Click Here to:Purchase your passes or tickets electronically from CTTRANSIT. Pay with your Visa or Mastercard. |
Trip Purpose
There are no limitations or priorities based upon trip purpose whether it be for: WORK, LEISURE, MEDICAL, SHOPPING, EDUCATION, PERSONAL, ETC. |
Who May Come With You?
GUESTS AND ATTENDANTS: You may bring one social guest, who must pay the same fare as you do. If during your application interview you were certified to bring a Personal Care Attendant, that person may ride with you at no cost. PETS: Registered guide dogs, hearing-ear dogs and small animals in secured containers are allowed.
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Service Area
Currently, the District encompasses Ansonia, Branford, Cheshire, Derby, East Haven, Guilford, Hamden, Madison, Milford, New Haven, North Branford, North Haven, Orange, Seymour, Shelton, Wallingford, Waterbury, West Haven and Woodbridge. According to Federal guidelines, service is to be provided within 3/4 of a mile of the fixed transit route in these communities.
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Limits of Assistance
The driver will assist you to and from the 1st floor front door of your pick up and drop off location.
Drivers will assist you in safely boarding and exiting the vehicle and will insure that you, your wheelchair or scooter are safely secured.
If requested, drivers will carry up to 3 shopping bags.
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To Confirm Ride Time
You may call 288-6643 the morning of your scheduled ride to confirm the ride time.
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Waiting For A Ride
Please be prepared for your ride WITHIN THE HALF-HOUR WINDOW confirmed by a customer service representative. You should be waiting at or near the first floor front door of your pick up location where you can see the vehicle or, in the case of persons with sight impairment, where the driver can see you. The driver will wait only five (5) minutes after arrival.
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Policies
A seven day revocation of service may result if you:
- Consistently fail to appear within five minutes of your scheduled pick up time (No Show).
- Consistently fail to cancel a ride at least one hour before your scheduled pick up time.
Habitual offenders may incur a one month revocation of service for violation of the NO SHOW and/or LATE CANCELLATION policies. Should such action be taken, the Member will be notified, in writing, and will be provided with the appeals procedure. Complaints regarding the service should be made in writing to the District Administrative offices.
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Reserving A Ride
Once your application has been approved and processed, you may reserve a ride by calling 288-6643 seven days a week from 9:00 a.m. to 5:00 p.m. for the ADA service and 11:00a.m. to 5:00p.m. for RRP and DAR programs. Rides may be scheduled up to 7 days in advance. Three round trip reservations may be made with each call. When calling for a ride, please give the following information to the CUSTOMER SERVICE REPRESENTATIVE:
- Your eligibility card number
- Your name
- Desired pick up address
- Desired drop off address
- Time of requested ride
- Date of requested ride
- Return time
Notify call taker if you are bringing a guest or personal care attendant.
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To Cancel a Ride
If it is necessary, rides may be canceled by calling 288-6643 between the hours of 5:00 a.m. and 12:00 a.m. If calling before 9:00 a.m. or after 5:00 p.m. to cancel a ride, press 1 and leave a voice mail message. If possible, it is preferable that you cancel at least 24 hours in advance, so that your reservation may be issued to others.
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