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TRANSPORTATION INFORMATION

GREATER NEW HAVEN TRANSIT DISTRICT
Your Public Transportation Provider



SERVING SOUTH CENTRAL CONNECTICUT

ADA - DAR - RRP SERVICE MUNICIPALITIES

Providing ADA Service
3/4 of a mile on either side of the fixed bus route In:


Branford
Cheshire
East Haven
Hamden
New Haven
North Branford
North Haven
Orange
West Haven
Woodbridge

Providing Limited ADA Service
3/4 of a mile on either side of the fixed bus route In:


Ansonia
Derby
Guilford
Madison
Milford
Seymour
Shelton
Wallingford
Waterbury


Providing DAR Service In:
(FOR WORK AND MEDICAL PURPOSES ONLY)

Bethany
Branford
East Haven
Hamden
New Haven
North Branford
North Haven
Orange
West Haven
Woodbridge

 


Providing RRP Service In:
(AVAILABLE OCTOBER 19th, 2009)
Bethany
Branford
East Haven
Guilford
Hamden
New Haven
North Branford
North Haven
Orange
Wallingford
West Haven
Woodbridge


Visit CT Transit for more information on routes and guides.
ADA service is to be provided within 3/4 of a mile on either side of the fixed transit (CT Transit) route in full service communities.

 

 

The Greater New Haven Transit District provides public transportation services in South Central Connecticut for the following programs:

Americans with Disabilities Act ( ADA)
Regional Rides Program (RRP) (AVAILABLE OCTOBER 19th, 2009)
Dial-A-Ride ( DAR)
Jobs Access
Regional Growth Connection Shoreline Shuttle
New Haven Elderly Services
Hamden Mini Bus Service
Hamden Shopping Shuttle
West Haven Elderly Services
West Haven Medical Transportation

 
ELIGIBILITY FOR G.N.H.T.D MEMBERSHIP

Membership for the Regional Rides or Dial-A-Ride program is open to any individual currently residing in one of the member towns and is over the age of 60 or has a disability. Membership for ADA service is open to all persons whose temporary or permanent disability prevents them from using the regular fixed route transportation system, buses operated by CT Transit. To determine eligibility for Paratransit service, individuals must complete an Application for ADA Complementary Paratransit Service and demonstrate, that because of their disability they are unable to use CT Transit’s public fixed route bus service for one (or more) of the following three reasons
  • A rider is unable to independently ride a fixed route bus.
  • A rider is unable to get on or off a fixed route bus.
  • A rider is unable to get to or from a fixed route bus stop.

Eligibility for rides is determined in accordance with the provisions of the Americans with Disabilities Act. Becoming certified for the program begins by completing an application.

APPLICATIONS FOR G.N.H.T.D MEMBERSHIP
Applications for either the ADA Paratransit service, Dial-A-Ride program or Regional Rides program are available from the Administrative Offices of the G.N.H.T.D by contacting the office at 840 Sherman Avenue, Hamden, CT 06514 in person, by mail or by telephone at (203) 288-6282(TDD# 288-7076). Applications are also available in accessible formats and below for download.

Click here to download application

Once the application is completed it must be returned to the Administrative Offices of G.N.H.T.D. The ADA Administrator will then contact the applicant in order to schedule a face-to-face interview. The interview is a necessary step in the approval process.

  G.N.H.T.D requires up to 21 days to conduct the interviews and to process a completed application. Approved applicants will receive a letter certifying eligibility, a transit I.D. number, as well as a copy of the Administrative Policies of G.N.H.T.D .

 
Basic Service
What is the fare?
Trip Purpose
Who may come with you?
Service Area
Limits of Assistance
To Confirm Ride Time
Waiting For A Ride
Policies
Reserving a ride
To cancel a ride

 
Basic Service

The GNHTD ADA Paratransit Program provides door-to-door transportation to any certified individual who is unable to use the fixed route bus service due to permanent or temporary disabilities.

What Is The Fare?

The fare is twice the cost of the fixed route fare, currently $2.60 per one way trip. Children under 4 & Personal Care Attendants ride free. This is for "YELLOW" ADA tickets only. Please contact GNHTD to verify what tickets you need to travel in your area.


Click Here to:
Purchase your YELLOW ADA tickets electronically from CTTRANSIT.
Pay with your Visa or Mastercard.

Trip Purpose

There are no limitations or priorities based upon trip purpose whether it be for: WORK, LEISURE, MEDICAL, SHOPPING, EDUCATION, PERSONAL, ETC.
Who May Come With You?

GUESTS AND ATTENDANTS: You may bring one social guest, who must pay the same fare as you do. If during your application interview you were certified to bring a Personal Care Attendant, that person may ride with you at no cost. PETS: Registered guide dogs, hearing-ear dogs and small animals in secured containers are allowed.


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Service Area

Currently, the District encompasses Ansonia, Branford, Cheshire, Derby, East Haven, Guilford, Hamden, Madison, Milford, New Haven, North Branford, North Haven, Orange, Seymour, Shelton, Wallingford, Waterbury, West Haven and Woodbridge. According to Federal guidelines, service is to be provided within 3/4 of a mile of the fixed transit route in these communities.


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Limits of Assistance

The driver will assist you to and from the 1st floor front door of your pick up and drop off location.

Drivers will assist you in safely boarding and exiting the vehicle and will insure that you, your wheelchair or scooter are safely secured.
If requested, drivers will carry up to 3 shopping bags.


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To Confirm Ride Time

You may call 288-6643 the morning of your scheduled ride to confirm the ride time.


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Waiting For A Ride

Please be prepared for your ride WITHIN THE HALF-HOUR WINDOW confirmed by a customer service representative. You should be waiting at or near the first floor front door of your pick up location where you can see the vehicle or, in the case of persons with sight impairment, where the driver can see you. The driver will wait only five (5) minutes after arrival.


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Policies

A seven day revocation of service may result if you:

  • Consistently fail to appear within five minutes of your scheduled pick up time (No Show).
  • Consistently fail to cancel a ride at least one hour before your scheduled pick up time.
Habitual offenders may incur a one month revocation of service for violation of the NO SHOW and/or LATE CANCELLATION policies. Should such action be taken, the Member will be notified, in writing, and will be provided with the appeals procedure. Complaints regarding the service should be made in writing to the District Administrative offices.


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Reserving A Ride

Once your application has been approved and processed, you may reserve a ride by calling 288-6643 seven days a week from 9:00 a.m. to 5:00 p.m. for the ADA service and 11:00a.m. to 5:00p.m. for RRP and DAR programs. Rides may be scheduled up to 7 days in advance. Three round trip reservations may be made with each call. When calling for a ride, please give the following information to the CUSTOMER SERVICE REPRESENTATIVE:

  • Your eligibility card number
  • Your name
  • Desired pick up address
  • Desired drop off address
  • Time of requested ride
  • Date of requested ride
  • Return time
Notify call taker if you are bringing a guest or personal care attendant.


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To Cancel a Ride

If it is necessary, rides may be canceled by calling 288-6643 between the hours of 5:00 a.m. and 12:00 a.m. If calling before 9:00 a.m. or after 5:00 p.m. to cancel a ride, press 1 and leave a voice mail message. If possible, it is preferable that you cancel at least 24 hours in advance, so that your reservation may be issued to others.


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Title VI Statement

"No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance."

GNHTD provides, without regard to race, color, or national origin:

•  Transit services and benefits that are available and equitably distributed.

•  A level and quality of transit services that is sufficient to provide equal access and mobility for any person.

•  Opportunities to participate in the transit planning and decision making processes.

•  Fair decisions on the location of transit services and facilities.

Title VI Complaint Procedure

In order to comply with 49 CFR Section 21.9 (b), the following complaint procedure will be followed by GNHTD in the event that any person believes that he or she, individually, or as a member of any specific class of persons, has been excluded from participation in, been denied the benefits of, or been subjected to discrimination on the basis of race, color, or national origin with regard to:

•  The availability and equitable distribution of transit services and benefits.

•  The level and quality of transit services that is sufficient to provide equal access and mobility for any person.

•  The opportunity to participate in the transit planning and decision making processes.

•  The right to fair decisions on the location of transit services and facilities.

The complaint will be made in writing to GNHTD's Civil Rights Officer and will include all information relevant to a determination of discrimination. A complaint must be filed within thirty (30) days after the alleged discrimination. In cases where the complainant is unable or incapable of providing a written statement, The Civil Rights Officer will assist the person, if necessary, in converting verbal complaints to writing by interviewing the complainant. The complainant or her/his representative will sign all complaints.

After review of the complaint, which will include, but not be limited to, interviewing all appropriate GNHTD personnel, the complainant and a review of GNHTD policies and service standards, The Civil Rights Officer will make a determination of discrimination. If it is found that discrimination did not occur, the complainant will be notified in writing and the procedure will be terminated. Notification will occur within ten (10) days of the original submission of the complaint. At that time the complainant will be advised of their right to challenge the decision of The Civil Rights Officer by submitting a written request for a hearing before The GNHTD Administrator within five (5) days of the receipt of the determination.

If after The Civil Right's Officer's review of the complaint, it is found that discrimination may have occurred, a formal hearing will be held before The Administrator. The claimant will be notified of this determination within ten (10) days of the submission of the complaint. The hearing will occur within five (5) days and will be attended by The Administrator, The Civil Rights Officer, the complainant and appropriate GNHTD personnel. Following the hearing The Administrator will make a final determination. The complainant will be notified of this determination in writing within ten (10) days of the hearing. If justified, appropriate remedial action will be taken. The Administrator's decision will be considered final at the GNHTD level.

If The Administrator finds that discrimination did not occur, the complainant will be notified of that disposition and will advise the complainant of their right to submit their complaint to the Federal Transit Administration for further investigation.

This complaint procedure will be made available to members of the public upon request. Provisions will be made for persons with Limited English Proficiency (LEP).

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