Membership

Temporary Modifications to the Eligibility Process Due to COVID-19:

  • Suspension of face-to-face interviews  

Eligibility for ADA membership

Membership for ADA service is open to all persons whose temporary or permanent disability prevents them from using the CT Transit fixed route transportation system. To determine eligibility for ADA Paratransit service, individuals must complete an Application for ADA Complementary Paratransit Service and demonstrate, that because of their disability they are unable to use CT Transit’s public fixed route bus service for one (or more) of the following three reasons

  • A rider is unable to independently ride a fixed route bus.

  • A rider is unable to get on or off a fixed route bus.

  • A rider is unable to get to or from a fixed route bus stop.

Eligibility for rides is determined in accordance with the provisions of the Americans with Disabilities Act. Becoming certified for the program begins by completing an application.

Paratransit rides may, at times, take longer than trips on fixed route buses.  Consider making use of CTtransit service.  The Kennedy Center provides travel training for the fixed route system.

For ADA trips that are outside the fixed route bus service hours or for same day service, a subsidized taxi program with M7 Taxi is available.

Applications for GNHTD membership

Applications for ADA Paratransit service are available by clicking HERE, by mail, send your request for an application to the address below, or by coming in person to 1000 Sherman Avenue, Hamden CT. 

Greater New Haven Transit District
ATTN: Mobility Department
840 Sherman Avenue
Hamden, CT 06514

Once the application is completed, it must be returned to GNHTD. A mobility coordinator will then contact the applicant in order to schedule an interview which is a necessary step in the approval process. The application can be mail to the address above or faxed to 475-241-0665. If you have any questions, please contact the Mobility Coordinator at 203-288-6282 and then press 1.

Your ADA Paratransit certification is based on ADA eligibility regulations and guidelines, including information from the ADA application, face-to-face interview, potential professional verification, functional assessment, and/or environmental check.

GNHTD requires up to 21 days to conduct the interviews and to process a completed application. Approved applicants will receive a letter certifying eligibility, a transit photo I.D. number, as well as a copy of the GNHTD's Riders' Guide.

Encompass New Haven (old Regional Rides Program)

We are pleased to announce that The Greater New Haven Transit District (GNHTD) has formed a partnership with M7 Encompass New Haven to provide rides under the Regional Ride Program (RRP).  This partnership will create a new on-demand 24/7 rides service for RRP customers. This new program is starting on April 15, 2024. More information will be sent directly to users of the RPP service. All Encompass passenger accounts must begin with a $15 minimum deposit. As a reminder, the old, blue pre-purchased tickets are non-refundable.

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